How can I get in contact with you if I have a question?

You can contact HannahCatherine's via email with any questions or concerns at HannahCatherines@yahoo.com

Response time is usually less than 24 hours.

Do you ship internationally?

Yes. Important information about international orders are listed below. Please familiarize yourself with this information before purchasing internationally. 
- Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyers responsibility.
- Please check with your country's customs office to determine what these additional costs will be prior to buying.
- These charges are normally collected by the delivering freight or shipping company or when you pick the item up, do not confuse them for additional shipping charges.
- Approximate duties, taxes, and charges can be calculated using the website below:

How is the jewelry packaged?

My jewelry comes in a small jewelry box that it securely packaged in a small padded bubble mailer. Once your package has been sent, I will send you a tracking number so that you can know where your package is and around when it will be delivered. However, Hannah Catherine's is not responsible for any delays, losses, or damages due to shipping. 

Can I return or exchange an item?

Yes. Please contact me by email through HannahCatherines@yahoo.com within 14 days of your purchase. All items must be returned in their original condition. Shipping costs will not be refunded and the buyer is responsible for all shipment costs when returning the item. Please send me a tracking number when returning an item. Items can be returned to the following address:

Hannah Catherine's
Attn: Returns
P.O. Box 191
Fortville, IN 46040
Do you have a privacy policy?
Yes, Hannah Catherine's will only use your shipping and billing address, and contact information to do the following:
  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)
Are your products .925 sterling silver?
Yes, all of the silver jewelry is made from .925 Sterling Silver. 
What is .925 Sterling Silver?
.925 is the most common type of sterling silver used today as it is valuable, durable, and beautiful. .925 means that the metal is 925 parts of 1000 pure silver. There are higher forms of sterling (.999) that are very rarely used due to the fact that it is extremely soft and presents many problems with craftsmanship. With .925 Sterling Silver a buyer gets the best of both worlds, high quality metal with high durability.
What ages do you recommend your jewelry to?
Our jewelry is made for ages 15 and above. Please never leave a small child alone with our jewelry as it has small parts that could potentially be harmful for a child.
Will you replace items that were damaged after delivery?
Any damage or harm that happens after the jewelry or necklace has been delivered to the customer is not the responsibility of the owner or employees of HannahCatherine's.
Do you have reviews for your items?
I have over 250 reviews on my Etsy shop. You can see the reviews here.